Panda Systems Management
The New Way to Manage, Monitor and Support IT Systems

Features:

Take Control of IT: Asset Management

Control your devices:

• 100% granular visibility of the devices you manage
• Stay up-to-date on your IT environment and changes
• Keep a check on the hardware and software installed and in use

Stop Fire-Fighting and Reduce Your IT Costs

Cut out repetitive tasks and phone calls; be proactive:

• The real-time alerts let you identify printers low on toner, servers with little disk space and many other problem indicators
• Automate repetitive tasks
• The events logs display information for each device
• Patch management to keep all devices up-to-date

Keep It Centralized and Simple

Manage your IT resources from a single Web console with all the information and tools you need:

• Cloud-hosted; with no additional infrastructure
• Manage all your devices no matter where they are at any time and from anywhere
• Almost non-existent learning curve

Offer Users the Best Support Experience, No Matter Where They Are

Drastically reduce calls to support:

• Monitor and deliver remote support to all devices, even if they are switched off
• Use diagnostics and non-intrusive problem resolution to increase productivity

Evaluate productivity:

• See who's done what at what time and with what device, etc
• It lets you see reductions in downtime and support time
• Identify problematic hardware/software

Don't Lose Sight of Your Smartphones and Tablets

A single tool lets you monitor and manage all your mobile devices:

• Locate stolen devices and prevent loss of data when devices are lost or stolen with password protection and remote data wiping
• Improve device security by setting standards for the passwords chosen by users.*
• Block non-productive features (installation of games and apps, use of cameras, movies, etc.)*
• Centrally configure VPN and Wi-Fi settings for all devices.*

* Available for iOS platforms

Benefits:

Secure Device Management

Ensure the security of the service through encrypted connections between the devices and the server.

Secure access to the administration console through two-factor authentication in order to check the identity of the administrator.

Remote Control and Messaging

With Systems Management, you can remotely access the desktop of the computers on the corporate network (shared access or total control).

Users can also open tickets to ask for help or communicate directly with the IT department through the messaging and chat system.

Control Your Smartphones and Tablets

Systems Management integrates control and management of mobile devices in a single tool.

Prevent data loss on stolen devices through password-based security and remote wiping.

Find lost or stolen devices and control the apps installed on each device.

Inventory:

Business challenge: You can’t manage it if you don’t know it exists

Do you have 100% permanent visibility of all hardware and software on your IT estate? With dispersed offices around the country, and with an ever increasing number of road warriors and home workers, it’s really difficult to know what you’ve got out there.

However, due to compliancy issues, annual budgeting and “one off” projects, you need to be able to locate that information quickly, without having to send technicians from one office to another, filling excel sheets.

The solution: Know what you have

Systems Management Inventory module will provide you with permanent up-to-date information and complete visibility of all your IT devices.

All inventory data at your finger tips

How many “once off” tasks does your IT dept run per year related to software / hardware? Whether it is for a compliancy audit or budgeting for your HW for the next year these tasks are generally time consuming. With Systems Management you can access all hardware and software centrally for one, some or all devices.

Get an overview of your entire IT estate at a glance

Quickly get a global view of your entire IT estate form one dashboard. See how many devices are online / offline. How many devices are not protected by Antivirus / Firewall?. How many patches your system is missing?

Drill down and get to the point: Filters

Filter all hardware and software data from your entire company in seconds for information from which devices has the older version of a specific application, which machines have less the 4 GB free space on the hard disk and many more

Know how many licenses you are using

Define thresholds for software licenses to ensure you are not exceeding your limit and identify which specific devices have the software in question installed.

How much energy is your IT system consuming?

From the energy usage audit not only can you see what you have got you can also see how much energy it is consuming and how much that energy is costing your company. Drill down and see how much each specific device costs. This can help you to implement and track green initiatives in your company.

Expediting troubleshooting: Change logs

How much time is generally spent on diagnosing end user issues? Over email or by the phone the general question is “What did you do to your PC?” to which the answer is generally “nothing, honest!” The change log will show you all systems, hardware and software changes expediting troubleshooting by identifying incident triggers in a fraction of the time.

So what’s included?

• Hardware and software inventory
  Control what software is installed on which devices. Define and control what software can and cannot be used on one, some or all devices.
• Hardware/Software/ System change logs
  Expedite problem diagnostics by getting all information on your hardware/software and system changes for each device at a glance.
• Software licensing control
  Keep track of the number of licenses for any software package used across your entire IT estate

Monitoring:

Business challenge: Usually, when you know about it, it’s already too late

If your IT Dept. receives an email or phone call about a server outage or a PC that isn’t working properly, it’s already too late, your company productivity is already affected and the costs are accumulating quickly.

Companies are more IT dependent than ever. From email programs & applications that affect your employees’ productivity to important financial data on your servers that can potentially damage your company’s reputation or affect your bottom line. Waiting for the phone to ring is not enough!.

The solution: Anticipate problems proactively

Systems Management anticipates problems proactively, monitoring device activity through alerts, dashboards, graphs, tickets, etc. This lets you detect incidents and manage time efficiently, automatically allocating them to your IT staff and documenting all actions. This is the only way to improve your response time and prevent major problems that impact negatively your company’s performance and finances.

One step ahead of the problem!

Knowing if something has gone wrong means you can reduce the impact of the problem, knowing if something is going to go wrong means you can avoid it altogether. Establish monitors / alerts to track your IT systems performance and identify issues before they become problems.

Real time monitoring, real time support and tracking

If something has gone wrong on your IT system (server crash) or if something is going to go wrong (possible disk failure), knowing about it in real-time is a must have and not a “nice to have”. With Systems Management, you can set warnings and thresholds for your most important assets and schedule the tasks required to resolve issues proactively.

Monitor and respond automatically

Do not just establish what you should monitor; establish how your system should respond in the case of an issue. So whether it is starting your backup service when it stops or bringing a machine online when it has gone offline you define how your system should respond automatically to a given issue.

Tickets system

Sooner or later incidents build up and technicians have difficulty in prioritizing them and assigning them to department staff.

Moreover, many incidents are quite similar and often require responses already known to the technicians that dealt with them. The tickets system ensures reduced response time and optimizes the operation of the IT department.

Guarantee email continuity

Email is one of the most important communication tools in today’s companies and when that stops the impact can be disastrous. Monitor the most important mail server variables such as queue size, database size etc and preempt email downtime.

Avoid data loss: Ensure back ups are running smoothly

Ensure correct backup execution and avoid data loss by establishing back up monitors. Automatically and in real time monitor that the backup service is installed, running and has been executed in a defined time frame.

The list of options goes on...

The examples mentioned above are just some of the more tangible examples of monitors / alerts that you can create but the possibilities are endless

So what’s included?

• Performance monitoring
  Monitor low disk space, CPU usage, memory usage and the status of all your computers, ensuring optimum performance.
• Process and service control
  Keep on running! Keep your servers running by monitoring those critical services which keep your business working perfectly.
• Automatic incident resolution
  Define how your system should respond if an alert is triggered; restart services, launch a script, etc.
• Tickets system
  Creation of tickets to manage incidents and ensure they are allocated efficiently across your technical team, encouraging exchange of information and re-use of technical procedures.

Management:

Business challenge: Daily maintenance tasks take too much time

The challenges associated with managing an ever more complex and dispersed IT infrastructure are becoming harder and harder.

Today, IT administrators have to manage a wide variety of devices. They have to deal with the need to constantly change and upgrade software for maximum productivity, security and stability. All of this with an ever-growing dispersed workforce who can now work from the office, from home, from the airport, etc.

The solution: Automate maintenance tasks centrally

As Gartner says, “Effective management can cut total cost of ownership for desktop PCs by 42 percent.” With Systems Management you can centrally automate critical tasks, saving time and money. Improve your security by keeping software and patches up-to date.

Increased stability and security = decreased downtime

Ensuring all devices you manage are up to date and secure directly and dramatically reduces the number of device incidents while also reducing the impact of downtime.

Patch management polices

Making sure your machines are patched is a must have but also a difficult task to manage in companies that have dispersed offices and mobile staff. Create Microsoft patch policies for one, some or all your devices regardless of if they are on the LAN or not. Patches can also be rollout on demand or scheduled.

Centrally distribute and update company software

Whether it is your internal CRM application, a program for your finance department or MS Office for administration; it needs to be deployed and updated. Centrally deploy and update all your companies’ software and track all deploys to ensure they have run correctly, regardless if the device is on the LAN or on the road.

3rd party software updates/patches

Keeping your operating systems up to date is critical but so too is managing the update of 3rd party software such as browsers, Adobe, Flash, Java etc. From our Comstore you can download from our ever extending range of 3rd party software and distribute directly to a device (s) or schedule the deploy / update.

Scripting: Pre-prepared or create your own

Centralizing scripts on one platform means that technicians can collaborate and use the same tools. You can directly create scripts in multiple languages and make them available to all technicians.

Can’t script? No problem, you can also download and edit scripts ready from Systems Management for common tasks such as disk defragmentation, analyze the memory, or delete print queues to name a few ...

Power management/policies

Define how your devices should power off and use energy more efficiently. Schedule shutdown, sleep and hibernation times for one, some or all devices. In addition, define times for turning off hard disks, displays etc. Do this in seconds and measure the impact on you energy usage via the Energy Audit report.

Run and monitor regular health checks

Reduce the overall number of incidents by ensuring your devices are running smoothly. Schedule regular health checks, such as memory checks, disk checks, disk fragmentation and monitor the results to guarantee that everything runs smoothly.

So what’s included?

• Centralized patch management
  Ensure your devices have the latest updates and patches keeping them in good health.
• Script execution
  Build your own scripts or download prepared, prepackaged scripts from our component store, and launch them with a single click of a button, schedule or as an automatic response to an alert.
• Automate software deployment
  Centrally deploy and upgrade software, ensuring your environment has the most secure and stable version available. Ensure the highest levels of security, stability & productivity for end users.
• Enforce power management policies
  Go Green and optimize your IT carbon footprint.

Smartphone and Tablet Management

The challenge: The mobility of today’s workforce and the wide variety of mobile device platforms available make control and management significantly more difficult.

The use of mobile devices in the business world is clearly on the rise. Not only that, according to The Times, with the appearance of smartphones and tablets the average number of mobile devices business executives use rose to 3.4 in 2012.

As if this was not enough, the existence of multiple mobile platforms competing for the same niche market has made network management even harder and fostered the appearance of fragmented management solutions with very different functionalities.

The solution: A single, cloud-based mobile device management solution for your entire organization.

Systems Management lets you manage your Android and iOS devices, both in the office and on the road, from a single Web-based console accessible anywhere, anytime. Log software and hardware changes on mobile devices and generate reports on the status of your mobile fleet.

What does it offer?

• Single Web-based console
  For centrally managing all your Windows and Mac OS X laptops (netbooks, ultrabooks, etc), tablets, Android and iOS smartphones, both in the office and on the road, anywhere, anytime.
• Monitoring of the status of your mobile devices (online/ offline)
  Hardware and software installed, changelogs, operating system and version, operator, total capacity and free space in internal drives, etc.
• Consolidated reports
  Showing the status of all devices on your network, including smartphones, tablets and laptops.

Remote Support:

Business challenge: Solving IT incidents is usually too intrusive, affecting end-user productivity

Quite often, when problems arise, troubleshooting is intrusive for end users. Support technicians must travel or connect to devices, taking control of them and directly and negatively affecting end-user productivity.

The solution: Connect remotely, wherever you are, and resolve issues non-intrusively

With Systems Management, technicians can remotely connect to the devices, even if they are switched off, run diagnostics and resolve issues transparently for end users, wherever they are.

The console includes built-in remote access tools that provide access to devices in the background. In addition, it allows you to run commands, view and manage event logs, registry entries, services and transfer files without disturbing users.

Anywhere to anywhere connectivity

All you need is an Internet connection and to install the agent in order to access end-user devices remotely, regardless of whether the device is switched off and no matter the location of the device or the administrator.

Hassle free centralized direct access

How long does it usually take you to connect to a remote machine from the time you know a problem exists? What happens if the device is switched off and the office deserted? With Systems Management, simply click the Wake on Lan option and you can connect directly to the device remotely, with no need for additional software or downloads.

Extensive tool set for problem diagnostics

Real time information on:

• Task manager (processes, performance stats etc.)
• Services
• Registry
• Event logs
• Command shell
• Screenshots
• File transfer

No concurrent connection limitation

You or other technicians can establish as many remote connections as you need without the fear of disconnecting other sessions due to concurrent session limitations.

Non intrusive or take over

You can take over the end users session, like the majority of remote control software, or you can connect non-intrusively in the background. While connected in the background you can identify the problem and resolve it without the end user ever knowing you were connected and what’s more important without ever affecting his / her productivity.

Direct access to remediation tools

You can take remediation action by using the command shell, killing processes, restarting services etc but also by directly accessing all your applications; software, scripts. You can also shutdown or restart the device, normally or in safe mode all remotely.

Chat and take notes

You can chat to the end user using the realtime chat option and also take notes on the connection which are saved to the devices information for future reference.

So what’s included?

• Remote access
  Start your devices remotely and access them wherever they are.
• Remote tools
  Task manager, file transfer, registry editor, event log viewer... Builtin remote tools let you fix multiple devices without interrupting users.
• Remote control
  Desktop access shared with the user or full control. You can also chat with the end user.
• Single management console for support
  Assign and track incidents supporting documentation with the ticket system.

Reporting:

Business challenge: It’s really difficult to show the value of your work

It is useless to provide users with the best service if they don’t notice it and even complain about IT technicians. How many times have you been told that it takes too long for you to resolve incidents? How many users would feel more satisfied if they knew what you actually do for them? Also, how can you show the value of your work to your IT Director?

The solution: Use detailed reports to show the true value of your work

With the detailed and measurable reports of Systems Management, you can justify the time spent and show all the actions you have taken remotely, preventing and managing problems.

Everything is tracked

While you are deploying software, updating patches, executing scripts and connecting remotely to devices, too mention but a few, all that information is tracked and stored so you can leverage it later in your reports.

Demonstrating value

Remotely managing, monitoring and supporting your IT estate can be difficult to demonstrate as it would appear that everything runs smoothly by itself. Using a wide range of reports you can get unique insights into your IT system and quickly show why your IT system is running smoothly.

On demand or scheduled

Schedule your most commonly needed reports such as weekly activity reports or health checks and configure the report to be sent to key stakeholders via email periodically. You can also respond to once off requests for IT information by creating on demand reports in closed or open formats which can complement other documents.

Activity reports

Keep track of all your support activities. Identify quickly how many jobs have been done (software installations, health checks etc.), remote support sessions and which technicians executed them and when.

User software installations

Lets you know exactly what software your end users have installed, updated or deleted. You will also know the version in question and the date and time of the action.

Storage capacity

Quickly identify the devices that are running out of space with this graphical report on storage usage on the various devices and each drive.

Alert reports

Identify which alerts (e.g. a certain service stopped) have been triggered and on which devices, if there was a response to the alert and the average time of the response. This report also gives you insight into the devices that are most problematic.

So what’s included?

• Detailed activity reports
  See your network activity in detail: remote connections, software installation, patches installed, bandwidth consumption, etc.
• Automatic reports
  Email on-demand or scheduled reports.
• Device profile reports
  Make a list of all devices within your network: name, IP address, hardware and software name, etc. Generate network status summaries.
• Complete license reports
  Find out which operating systems and software users have on their PCs (quantity & type).

Technical Requirements:

Technical Requirements
For Windows	Windows XP SP2 (Home, Professional, Professional x64, Tablet PC, Media Center, Starter). Windows Vista 32/64-bit (Starter, Home Basic & Premium, Business, Enterprise, Ultimate). Windows Server 2003 & R2 32/64-bit (Web, Standard, Enterprise, Datacenter, Small Business, Home Server). Windows 7 (32-bit & 64-bit editions) Windows 8/8.1 (32-bit & 64-bit editions) Windows 10. Windows 2008 & R2 32/64-bit (Standard, Enterprise, Datacenter, Web, Small Business). Windows Server 2012 (64-bit) & Windows Server 2012 R2. (*) Windows Installer 3.1 and .Net Framework 2.0 required.
For Apple Macintosh	Apple OS X 10.6.x or newer
For Linux	Fedora 19.x and later CentOS 6.x and later Debian 7.x and later Ubuntu 12 and later
For Smartphones and Tablets	iOS 7 and later Android 2.3.3 and later
Compatible Browsers	Internet Explorer 8 and later Chrome Firefox Opera Safari

Compare:

	Adaptive Defense 360	Adaptive Defense	Endpoint Protection	Endpoint Protection Plus	Systems Management	Fusion	Fusion 360
Protection
Protection against known and zero-day malware
Protection against known and zero-day ransomware
Protection against known and zero-day exploits
Anti-spyware, anti-phishing protection, etc.
Protection for multiple attack vectors (Web, email, network, devices)
Traditional protection with generic and optimized signatures
Protection against Advanced Persistent Threats (APT)
Managed service: Classification of 100% of applications before execution (1*)
Managed service: Threat Hunting (2*)
Queries to Panda’s cloud-based collective intelligence
Behavioral blocking and IoA detection
Personal and managed firewall
IDS / HIDS
Ability to block unknown and unwanted applications
Device control
URL filtering by category (Web browsing monitoring)
Content, Virus and Spam filtering for Exchange Server
Built-in antivirus protection for Exchange Server
Built-in anti-spam protection for Exchange Server
Monitoring
Advanced endpoint security
Cloud-based continuous monitoring of all process activity
Data retention for one year for retrospective attack investigation
Detection
Detection of compromised trusted applications
Managed service: Classification of 100% of applications during and after execution (1*)
Fully configurable and instant security risk alerts
Containment
Real-time computer isolation from the cloud console
Response and remediation
Ability to roll back and remediate the actions committed by attackers
Centralized quarantine
Automatic analysis and disinfection
Investigation
Managed service: Threat Hunting (2*)
Incident graphs and lifecycle information available from the Web console
Ability to export lifecycle information for local analysis
Advanced Visualization Tool (add-on)
Discovery and monitoring of unstructured personal data across endpoints (add-on)
Attack surface reduction
Information about each computer's hardware and software components
Information about the Microsoft updates installed on endpoints
Real-time information about the status of all protections and communications
Unattended, automatic updates
Automatic discovery of unprotected endpoints
Ability to immediately protect unprotected endpoints remotely
Panda native proxy to support endpoints with no Internet connection
Endpoint security management
Centralized cloud-based console
Settings inheritance between groups and endpoints
Ability to configure and apply settings on a group basis
Ability to configure and apply settings on a per-endpoint basis
Real-time deployment of settings from the console to endpoints
Security management based on endpoint views and dynamic filters
Ability to schedule and perform tasks on endpoint views
Ability to assign preconfigured roles to console users
Ability to assign custom permissions to console users
User activity auditing
Installation via MSI packages, download URLs, and emails sent to end users
On-demand and scheduled reports at different levels and with multiple granularity options
Security KPIs and management dashboards
System status reports at different levels and with multiple granularity options
Device inventory and audits
Agent and agentless monitoring of devices
Patch management
Centralized software installation
Non-disruptive remote access
Remote Desktop
Built-in chat
Task automation and scripting
Component store - ComStore
Ticketing/Help Desk
Modules
Panda Data Control integration
Advanced Reporting Tool integration
SIEM integration
Panda Patch Management
Panda Full Encryption inregration
High availability service
Host platform certifications	ISO27001, SAS 70 ISO27001, SAS 70				ISO27001, FISMA, SAS70, PCI DSS
Supported operating systems
Supports Windows
Suppots Exchange
Supports macOS X
Supports Linux
Supports Android
Supports iOS
Support for virtual environments - persistent and non-persistent (VDI)**

* Panda Fusion is a bundle of Panda Endpoint Protection Plus and Panda Systems Management. Panda Fusion 360 is the combination of Panda Systems Management and Panda Adaptive Defense 360 that are sold separately
** Compatible systems with the following types of virtual machines: VMWare Desktop, VMware Server, VMware ESX, VMware ESXi, Citrix XenDesktop, XenApp, XenServer, MS Virtual Desktop y MS Virtual Servers. Panda Adaptive Defense 360 & Panda Fusion 360 solutions are compatible with Citrix Virtual Apps, Citrix Desktops 1906 & Citrix Workspace App for Windows, Panda Securtity has been verified as Citrix Ready partner.
1* 100% Classification Service.
2* Threat Hunting and Investigation Service

Documentation:

Download the Panda Systems Management Datasheet (.PDF)